Multi-criteria decision analysis
Multi-criteria decision analysis aims to allow groups to determine and agree on a set of criteria and weightings to apply to their decision making on challenging issues. Complex problems would often have conflicting criteria, for example factors such as high costs, might be in conflict with environmental benefits. Working together to decide on how how […]
Dotmocracy, also known as dot-voting or idea rating, is a method for group prioritisation to help progress ideas or action.
Randomly selected online panel
Similar to an opt-in e-panel except members are randomly-selected to avoid bias.
Interactive mobile apps
Interactive computer application designed for smartphones, mobile devices and computer tablets.
Deliberative democracy processes
Deliberative democracy processes are methods where a representative sample of the population, usually chosen through random selection, meet and deliberate over a few days.
Community reference / advisory / liaison groups
A structured group of community or stakeholder representatives that meet regularly and operate under a Terms of Reference. Can vary from members providing their own feedback or ideas, to members acting as a conduit between the broader community and organisation.
An online series of posts about an engagement project or issues, which the community can share and comment on.
Advertisements paid for in print, broadcast or online mediums. Can be used to promote projects, engagement activities or to meet legal obligations.
Research involving a community of practice trying to solve a problem through action. Communities act as “co-researchers”.
A structured process where participants discuss a question or series of questions at a group of small tables.
Can include dedicated websites for an engagement project, a central hub for all of an organisation’s engagement activities, or a specific page on an organisation’s corporate website.
A series of questions provided to a sample which may be a representative sample or a self-selected sample.
A structured process where randomly-selected participants explore and deliberate on a topic at a meeting over 2 to 3 days and then their opinions are polled. Results of the poll are shared with the group and publicly. Can include a pre-poll, as well as additional polling that occurs after the engagement activity.
Small groups of people (usually between 5 and 20) who meet multiple times to explore an issue.
A method for hosting a meeting, conference or summit which is focused on a particular purpose or topic, but which has no formal agenda set.
One-on-one discussions to explore and understand community or stakeholder needs, perspectives, insights and feedback, and to build relationships.
Fairs and festivals
A fair or festival involving food and entertainment, as well as activities around an engagement topic, project or proposal. Designed to make engagement topic more appealing and to reach audiences who would not normally attend workshops.
Hotline – telephone / web
Widely publicised telephone or email hotline that and provides one-to-one responses to community questions or complaints.
A structured method to explore specific, complex issues, and where participants work in small groups.
Gathering ideas, services and content, from online users, rather than from staff or suppliers. Crowdsourcing can including asking for solutions to a problem, seeking funding for a project such as a start-up (crowdfunding) developing creative content or graphics, or to gather information. Can include a competition or incentive.
Presentations and discussions with community or stakeholder groups. Can vary widely from informing to gathering feedback, ideas or options.
Staffed or unstaffed displays of information, options, drafts or final decisions which are made available in a public place.
Media releases, pitches or briefings provided to journalists to publish free editorial on engagement projects or issues.
Citizens edit and shape documents and reports through a series of circulating documents.
Community education program
A program to educate the community about a topic, project or proposition. Education campaigns can be designed to raise awareness, generate understanding or support behaviour change.
A highly-structured method involving a representative jury or panel of non-expert citizens who deliberate during a chaired public hearing held over 2-4 days where they hear evidence from a range of different experts. Jury members decide who to call in as expert witnesses. Participants make recommendations or decisions.