Use the IAP2 Australasia Methods Matrix tool to find the right tool for your community and stakeholder engagement project.
Aboriginal and Torres Strait Islander people are the Indigenous people of Australia. They are not one group but comprise hundreds of groups that have their own distinct set of languages, histories and cultural traditions.
‘Ka whakaatu i ngā tikanga me ngā whakaaro Māori ki roto i ngā mahi a te Karauna me ngā tari Kawanatanga. An effective, efficient and inclusive engagement process should reflect Māori perspectives and cultural values.’ (Te Arawhiti)
The hui is a sophisticated New Zealand Māori tradition that involves bringing people together for a specific purpose or take (cause for gathering). (O’Sullivan and Mills, 2009)
Talanoa is a conversational process used daily by Pasifika peoples and involves sharing of stories and development of knowledge. Talanoa can be used to engage Pasifika participants in a community-based action research process to explore their lived experiences.
Aboriginal and Torres Strait Islander peoples have been using yarning circles for thousands of years to discuss issues in an inclusive and collaborative manner. A conversational process that involves the telling of stories as a way of passing on cultural knowledge.
Voting on a series of options.
Storytelling helps people make sense of the world and engage with each other on a different level.
Similar to an opt-in e-panel except members are randomly-selected to avoid bias.
Community members opt in to be part of an online engagement panel.
Online forum where invited or self-selected participants contribute to an online discussion about a topic or project for a set period of time.
Deliberative democracy processes are methods where a representative sample of the population, usually chosen through random selection, meet and deliberate over a few days.
A forum where a representative sample of the community deliberates on a topic, issue or proposal. Forums last at least 2 days.
An exploratory, facilitated group method where participants are asked to close their eyes and visualise what their community looks like now and in the future. Uses visualisation and dialogue and may be extended to include creative arts activities.
A structured group of community or stakeholder representatives that meet regularly and operate under a Terms of Reference. Can vary from members providing their own feedback or ideas, to members acting as a conduit between the broader community and organisation.
Research involving a community of practice trying to solve a problem through action. Communities act as “co-researchers”.
Deliberation and decision making is undertaken by decision makers in view of the public, such as in a public gallery or by video streaming, to enhance transparency and accountability.
Open, hosted conversations set in cafes or other places where community members would ordinarily gather.
A website where content is not owned by a specific person or organisation, but is created, deleted or modified by members of the public.
A structured process to host a conversation with community or stakeholder representatives. Includes a series of questions that are objective, then reflective, interpretive and decisional.
Social networking site based on users’ professional expertise.
A small group discussion hosted by a facilitator about a focussed topic.
A structured process where participants discuss a question or series of questions at a group of small tables.
Community and stakeholders are invited to tour a site to gain a deeper understanding or to gain first-hand experience.
A series of questions provided to a sample which may be a representative sample or a self-selected sample.
A structured process where randomly-selected participants explore and deliberate on a topic at a meeting over 2 to 3 days and then their opinions are polled. Results of the poll are shared with the group and publicly. Can include a pre-poll, as well as additional polling that occurs after the engagement activity.
Small groups of people (usually between 5 and 20) who meet multiple times to explore an issue.
A method for hosting a meeting, conference or summit which is focused on a particular purpose or topic, but which has no formal agenda set.
One-on-one discussions to explore and understand community or stakeholder needs, perspectives, insights and feedback, and to build relationships.
A structured method to explore specific, complex issues, and where participants work in small groups.
Used for planning local areas, a design charette is a multi-disciplinary design workshop held over 3-4 days, involving stakeholders, the project team, planning and design professionals, technical experts and sometimes community members.
Gathering ideas, services and content, from online users, rather than from staff or suppliers. Crowdsourcing can including asking for solutions to a problem, seeking funding for a project such as a start-up (crowdfunding) developing creative content or graphics, or to gather information. Can include a competition or incentive.
Large numbers of people who are selected to be representative of the population and be a part of a panel that deliberates on a range of issues over a set period of time. Surveys are distributed during the time to understand community attitudes, feedback, issues and behaviour. Can track changes as well.
Presentations and discussions with community or stakeholder groups. Can vary widely from informing to gathering feedback, ideas or options.
Process where the community works with an organisation through its budgeting process.
Capturing participants ideas, expressions and discussions in real-time during an engagement activity, to create a visual representation of the discussions.
Citizens edit and shape documents and reports through a series of circulating documents.
A future planning process where participants undertake a series of sessions on the past, present, future, common ground, and action planning. Designed to develop a shared vision for the future.
A highly-structured method involving a representative jury or panel of non-expert citizens who deliberate during a chaired public hearing held over 2-4 days where they hear evidence from a range of different experts. Jury members decide who to call in as expert witnesses. Participants make recommendations or decisions.
A large-scale 2-3 day event where a large number of diverse people come together to consider information, engage in dialogue, participate in interactive activities and make recommendations.
A leaderless meeting where participants take a seat in a central circle to discuss a topic or question, that is controversial. Those watching follow a structured process to enter into the circle of discussion. Designed to voice multiple perspectives.
A representative sample of citizens are randomly selected to form a citizen’s jury which deliberates on a problem or opportunity. The jury hears evidence from witnesses, in front of a public gallery, before adjourning to deliberate and make a recommendation or decision.
Participants individually write their ideas, concerns, issues on cards. These are shared in small groups then categorised by the whole group.
A structured process for decision making that focuses on building on strengths (“what works well”), rather than focusing on problems and limitations.
Consumers and users work works with designers to codesign products, services or processes
