A reflective process designed to examine the key events of the past along a timeline, highlights and lowlights and any learnings or insights.
An interview technique to intercepts members of the public, often on the street’ and asking for their opinion on a topic.
Dotmocracy, also known as dot-voting or idea rating, is a method for group prioritisation to help progress ideas or action.
Randomly selected online panel
Similar to an opt-in e-panel except members are randomly-selected to avoid bias.
Online discussion forum
Online forum where invited or self-selected participants contribute to an online discussion about a topic or project for a set period of time.
Can be designed to inform, seek feedback, to gather ideas, and to update the community on the engagement project and how community input/feedback has been taken into consideration.
Interactive mobile apps
Interactive computer application designed for smartphones, mobile devices and computer tablets.
Development of online or non-digital games which participants play to solve problems and accomplish tasks.
An exploratory, facilitated group method where participants are asked to close their eyes and visualise what their community looks like now and in the future. Uses visualisation and dialogue and may be extended to include creative arts activities.
Community reference / advisory / liaison groups
A structured group of community or stakeholder representatives that meet regularly and operate under a Terms of Reference. Can vary from members providing their own feedback or ideas, to members acting as a conduit between the broader community and organisation.
An online series of posts about an engagement project or issues, which the community can share and comment on.
Research involving a community of practice trying to solve a problem through action. Communities act as “co-researchers”.
Deliberation and decision making is undertaken by decision makers in view of the public, such as in a public gallery or by video streaming, to enhance transparency and accountability.
Community engagement or project teams go door-to-door to liaise with affected residents.
Open, hosted conversations set in cafes or other places where community members would ordinarily gather.
A structured process to host a conversation with community or stakeholder representatives. Includes a series of questions that are objective, then reflective, interpretive and decisional.
A structured process where participants discuss a question or series of questions at a group of small tables.
Can include dedicated websites for an engagement project, a central hub for all of an organisation’s engagement activities, or a specific page on an organisation’s corporate website.
Community and stakeholders are invited to tour a site to gain a deeper understanding or to gain first-hand experience.
A series of questions provided to a sample which may be a representative sample or a self-selected sample.
Small groups of people (usually between 5 and 20) who meet multiple times to explore an issue.
A method for hosting a meeting, conference or summit which is focused on a particular purpose or topic, but which has no formal agenda set.
One-on-one discussions to explore and understand community or stakeholder needs, perspectives, insights and feedback, and to build relationships.
Fairs and festivals
A fair or festival involving food and entertainment, as well as activities around an engagement topic, project or proposal. Designed to make engagement topic more appealing and to reach audiences who would not normally attend workshops.
Hotline – telephone / web
Widely publicised telephone or email hotline that and provides one-to-one responses to community questions or complaints.
A structured method to explore specific, complex issues, and where participants work in small groups.
Gathering ideas, services and content, from online users, rather than from staff or suppliers. Crowdsourcing can including asking for solutions to a problem, seeking funding for a project such as a start-up (crowdfunding) developing creative content or graphics, or to gather information. Can include a competition or incentive.
Large numbers of people who are selected to be representative of the population and be a part of a panel that deliberates on a range of issues over a set period of time. Surveys are distributed during the time to understand community attitudes, feedback, issues and behaviour. Can track changes as well.
Presentations and discussions with community or stakeholder groups. Can vary widely from informing to gathering feedback, ideas or options.
Staffed or unstaffed displays of information, options, drafts or final decisions which are made available in a public place.
Process where the community works with an organisation through its budgeting process.
Capturing participants ideas, expressions and discussions in real-time during an engagement activity, to create a visual representation of the discussions.
Citizens edit and shape documents and reports through a series of circulating documents.
A public information session incorporating a series of displays or stations staffed by technical experts, engagement professionals or the project team.
Future search conference
A future planning process where participants undertake a series of sessions on the past, present, future, common ground, and action planning. Designed to develop a shared vision for the future.
A large-scale 2-3 day event where a large number of diverse people come together to consider information, engage in dialogue, participate in interactive activities and make recommendations.
A leaderless meeting where participants take a seat in a central circle to discuss a topic or question, that is controversial. Those watching follow a structured process to enter into the circle of discussion. Designed to voice multiple perspectives.
Participants individually write their ideas, concerns, issues on cards. These are shared in small groups then categorised by the whole group.